Terms of service

1. Purpose and parties

These terms govern the purchase of services offered by Riven Software through riven-software.com. The provider’s identifying details are set out in the Legal notice.

By completing an order you declare that you have read and accepted these terms as in force at that time.

2. Services

The specific characteristics of each service are those published on its page at the time of purchase.

• Game server hosting: a server is provisioned with the slots and duration you choose, accessible from an admin panel.
• Consultancy and software development: a monthly allocation of engineering hours according to the level purchased.

3. Customer account

Purchasing requires an account with accurate details. You are responsible for keeping your credentials confidential and for activity carried out from your account.

4. Prices, taxes and payment

Prices are shown in euros. Amounts in other currencies are an indicative conversión: the charge is made in the currency stated at payment time.

Applicable taxes are added according to current law and your country of residence. Payment is processed through Stripe; we do not store your card details.

The service is activated once payment is confirmed.

5. Duration, renewal and suspensión

Hosting is purchased for the number of days you choose. You can renew it from the panel before it expires.

If a service expires without renewal it is suspended. Seven days after suspensión without renewal, the server and its data are permanently deleted. We recommend downloading your backups before that date.

Consultancy plans are monthly and may be cancelled with one month of notice.

6. Right of withdrawal

If you purchase as a consumer you have the right to withdraw within fourteen calendar days without giving a reason.

However, as these services begin immediately, by confirming your order you expressly request that performance start and acknowledge that you will lose the right of withdrawal once the service has been fully performed, in accordance with article 103(a) of the Spanish consumer protection act.

If the service is under way but not fully performed, you may withdraw by paying for the proportion already delivered.

7. Acceptable use

The services may not be used for unlawful activity, to attack or overload third-party systems, to distribute infringing content, or to mine cryptocurrency.

Breach may lead to immediate suspensión of the service, with no right to a refund where the cause is attributable to the customer.

8. Availability and support

We work to keep services continuously available, save for scheduled maintenance, announced in advance where possible.

Support is provided through the channels stated on each service page.

9. Liability

We are liable for direct damage resulting from our breach, capped at the amount paid by the customer in the three months preceding the event giving rise to the claim.

We are not liable for loss of profit, for loss of data the customer has not backed up, or for failures caused by mods, configurations or software installed by the customer.

None of the above limits liability that cannot lawfully be excluded, in particular towards consumers.

10. Changes

We may update these terms. Material changes will be communicated with reasonable notice to customers with active services, who may cancel if they do not accept them.

11. Governing law and dispute resolution

Spanish law applies. If you are a consumer, you may use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.